![]() Do not pm logs or malware removal requests to volunteer helpers, assistance is provided in the forums.If you have already requested help at another site choose where you wish to continue and advise all parties. Worse scenario would be to run fixes given at one site unbeknown to the person helping the same user elsewhere.Reading logs and the research involved takes time. Posters who start topics at multiple sites for their PC problem waste valuable volunteer resources as our analysts assist people at several forums.Please do not send similar private messages to other members. If someone posts instructions in their own topic, "this worked for me", it will be removed, possibly without notice.Please do not take fixes given to another user and apply to your own machine. Note that all instructions given are customized for that member's personal computer only, the tools used may cause damage if run on a machine with different specs/infections.Please do not attempt to "do it yourself" while waiting for someone to respond to your topic. Running fixes before being assisted can destroy evidence in an infection, leaving the malware difficult to detect. If one has already run tools/fixes before posting please inform your helper, so that s/he is aware changes may have been made to the system and why.Let your helper advise you as to when a System Restore flush is called for. ![]() Doing so would only serve to destroy a known restore point (dirty or not) and won't remove the malware.
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